Shipping policy

Shipping Policy

Processing Time

Orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times range from 3–7 business days, depending on your location and selected shipping method.

Domestic Shipping

We currently ship within the United States. If you’re outside the U.S. and interested in placing an order, please contact us directly.

Order Tracking

Once your order has shipped, you will receive an email with tracking information. Please allow 24–48 hours for the tracking link to become active.

Shipping Delays

While we do our best to ensure timely delivery, please note that shipping times may be affected by external factors such as carrier delays, weather conditions, or holidays.

Lost or Damaged Orders

If your order arrives damaged or is lost in transit, please contact us at support@hardwaterhero.shop with your order number and a photo (if applicable), and we’ll work to resolve the issue quickly.